Complaints and Disputes Process
If you are not fully satisfied with our services, please contact your financial adviser who will try to resolve your complaint to your satisfaction.
You can also make a complaint to support@folio.insure or by completing this form https://www.folio.insure/contact-support
When we receive a complaint, we will review it by following our internal complaints process:
If we can’t resolve your complaint within 20 working days, or if you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsmen Scheme of which we are registered members of. The Insurance & Financial Services Ombudsmen Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact Insurance & Financial Services Ombudsmen Scheme by completing this form https://www.ifso.nz/make-a-complaint, emailing info@ifso.nz, or by calling: 0800 888 202.
