Complaint Disclosure

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Complaints and Disputes Process

If you are not fully satisfied with our services, please contact your financial adviser who will try to resolve your complaint to your satisfaction.

You can also make a complaint to support@folio.insure or by completing this form https://www.folio.insure/contact-support

When we receive a complaint, we will review it by following our internal complaints process:

We will review your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint within 20 working days, or if you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsmen Scheme of which we are registered members of. The Insurance & Financial Services Ombudsmen Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact Insurance & Financial Services Ombudsmen Scheme by completing this form https://www.ifso.nz/make-a-complaint, emailing info@ifso.nz, or by calling: 0800 888 202.

Our Clients’ Experiences

    
 
 
        
   Sophie Tu 
 2024-03-14
 
 
  謝謝谷洋專業的建議，清楚解答我對醫療保險的疑問～
  
 
       
   Jason Chai 
 2024-03-14
 
 
  First class service! YG Financial has been really helpful in helping our family with all our insurance advise. Anything from questions, claims to picking the right policies, we know we can always put our trust in them to deliver. Highly recommended!
  
 
       
   Jackie Li 
 2024-03-11
 
 
  What a great team of professionals, provided fantastic service to my whole family. Not only helped us with insurance plans that's tailormade, but also helped up get the most of our claims when time was tough. Can't thank them enough!
  
 
       
   Xuan Tang 
 2023-11-16
 
 
  Very professional and excellent service. Highly recommended.
  
 
       
   Ruby Wei 
 2023-06-28
 
 
  YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍
  
 
       
   Winnie Wang 
 2023-06-23
 
 
  YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!
  
 
       
   Tiffany Yee 
 2022-10-19
 
 
  Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.
  
 
       
   Codie Chak 
 2022-09-28
 
 
  谷洋顾问非常专业高效，提供的建议很符合我的切身需求。中英文服务切换自如。保险交给他处理我很安心，非常值得推荐！
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 31 reviews

Sophie Tu

2024-03-14

謝謝谷洋專業的建議，清楚解答我對醫療保險的疑問～

Jason Chai

First class service! YG Financial has been really helpful in helping our family with all our insurance advise. Anything from questions, claims to picking the right policies, we know we can always put our trust in them to deliver. Highly recommended!

Jackie Li

2024-03-11

What a great team of professionals, provided fantastic service to my whole family. Not only helped us with insurance plans that's tailormade, but also helped up get the most of our claims when time was tough. Can't thank them enough!

Xuan Tang

2023-11-16

Very professional and excellent service. Highly recommended.

Ruby Wei

2023-06-28

YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍

Winnie Wang

2023-06-23

YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!

Tiffany Yee

2022-10-19

Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.

Codie Chak

2022-09-28

谷洋顾问非常专业高效，提供的建议很符合我的切身需求。中英文服务切换自如。保险交给他处理我很安心，非常值得推荐！