Complaint Disclosure

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to info@yourgeneration.co.nz and tell us what has happened and how we can resolve matters.

If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

acknowledge your complaint within 1-2 days
escalate through the formal complaints process and send you a copy of our Complaints Disclosure document
gather and evaluate information about your complaint
respond to you within 20 working days

If we cannot agree on how to resolve the complaint, we will send you a letter of deadlock. You may then contact our Dispute Resolution Scheme, Financial Dispute Resolution Service (FDRS). FDRS are independent and free for clients and an external dispute resolution scheme approved by the Minister of Consumer Affairs.

FDRS’s service does not cost you anything and they will help resolve the complaint.

You can contact FDRS:

by calling 0508 337 337
by emailing enquiries@fdrs.org.nz
through FDRS’s website: www.fdrs.org.nz
writing to: Financial Dispute Resolution Service. Po Box 2272, Wellington 6140.

Our Clients’ Experiences

    
 
 
        
   Sophie Tu 
 2024-03-14
 
 
  謝謝谷洋專業的建議，清楚解答我對醫療保險的疑問～
  
 
       
   Jason Chai 
 2024-03-14
 
 
  First class service! YG Financial has been really helpful in helping our family with all our insurance advise. Anything from questions, claims to picking the right policies, we know we can always put our trust in them to deliver. Highly recommended!
  
 
       
   Jackie Li 
 2024-03-11
 
 
  What a great team of professionals, provided fantastic service to my whole family. Not only helped us with insurance plans that's tailormade, but also helped up get the most of our claims when time was tough. Can't thank them enough!
  
 
       
   Xuan Tang 
 2023-11-16
 
 
  Very professional and excellent service. Highly recommended.
  
 
       
   Ruby Wei 
 2023-06-28
 
 
  YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍
  
 
       
   Winnie Wang 
 2023-06-23
 
 
  YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!
  
 
       
   Tiffany Yee 
 2022-10-19
 
 
  Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.
  
 
       
   Codie Chak 
 2022-09-28
 
 
  谷洋顾问非常专业高效，提供的建议很符合我的切身需求。中英文服务切换自如。保险交给他处理我很安心，非常值得推荐！
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 31 reviews

Sophie Tu

2024-03-14

謝謝谷洋專業的建議，清楚解答我對醫療保險的疑問～

Jason Chai

First class service! YG Financial has been really helpful in helping our family with all our insurance advise. Anything from questions, claims to picking the right policies, we know we can always put our trust in them to deliver. Highly recommended!

Jackie Li

2024-03-11

What a great team of professionals, provided fantastic service to my whole family. Not only helped us with insurance plans that's tailormade, but also helped up get the most of our claims when time was tough. Can't thank them enough!

Xuan Tang

2023-11-16

Very professional and excellent service. Highly recommended.

Ruby Wei

2023-06-28

YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍

Winnie Wang

2023-06-23

YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!

Tiffany Yee

2022-10-19

Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.

Codie Chak

2022-09-28

谷洋顾问非常专业高效，提供的建议很符合我的切身需求。中英文服务切换自如。保险交给他处理我很安心，非常值得推荐！