Complaint Disclosure

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to info@yourgeneration.co.nz and tell us what has happened and how we can resolve matters.

If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

acknowledge your complaint within 1-2 days
escalate through the formal complaints process and send you a copy of our Complaints Disclosure document
gather and evaluate information about your complaint
respond to you within 20 working days

If we cannot agree on how to resolve the complaint, we will send you a letter of deadlock. You may then contact our Dispute Resolution Scheme, Financial Dispute Resolution Service (FDRS). FDRS are independent and free for clients and an external dispute resolution scheme approved by the Minister of Consumer Affairs.

FDRS’s service does not cost you anything and they will help resolve the complaint.

You can contact FDRS:

by calling 0508 337 337
by emailing enquiries@fdrs.org.nz
through FDRS’s website: www.fdrs.org.nz
writing to: Financial Dispute Resolution Service. Po Box 2272, Wellington 6140.

Our Clients’ Experiences

    
 
 
       Posted on Google  
   
   Chris Monnier 
 
 
 
 Trustindex verifies that the original source of the review is Google. Have worked with the team at YG for a while. Lynne, Yang, channel and sunny are all highly knowledgeable, been great to deal with
  
 
      Posted on Google  
   
   mary jiang 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional, efficient and trustworthy team👍👍👍
  
 
      Posted on Google  
   
   song ee kim 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our family is so happy that we were able to get detailed and suitable insurance that fits our lifestyle from YG. We were so happy and satisfied that the detailed product explanation and kindness helped us plan our family's future.
  
 
      Posted on Google  
   
   Harry Tsui 
 
 
 
 Trustindex verifies that the original source of the review is Google. Yang Gu has been my Insurance Adviser for many years. He looked after all my personal risk policies and gave advice when life evolves. When I started my own business he also helped with Business Insurance and as always dependable and professional. If you needed an independent expert in insurance give him a call.
Harry Tsui
Director HY Mortgages
  
 
      Posted on Google  
   
   Yunmin Park 
 
 
 
 Trustindex verifies that the original source of the review is Google. I'm really happy that I met Yang gu. He was very kind to assist our couple in getting what we need based on our circumstances and budget, and he also gave us all the benefits and drawbacks of what is and isn't necessary. Anyone in need of financial advice or insurance should definitely check it out you will be surprised.
  
 
      Posted on Google  
   
   Sophie Tu 
 
 
 
 Trustindex verifies that the original source of the review is Google. 謝謝谷洋專業的建議，清楚解答我對醫療保險的疑問～